Last updated: October 2026

Privacy Policy

If you are a subscriber to the Rochi Agent (IDX/SaaS) platform, please refer to the Rochi Agent Terms of Service here (https://rochiagent.com/terms/).

Rochi Tech LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (rochitechnologies.com) and tell you about your privacy rights and how the law protects you.

Information we collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name.
• Contact Data: Email address, telephone number.
• Technical Data: IP address, browser type, and version.

How we use your data

We use your data to:

• Provide the services you requested (including managed technology services for Microsoft 365 or Google Workspace, devices, and support).
• Manage our relationship with you, including responding to inquiries and scheduling calls.
• Send you SMS notifications regarding your inquiries, appointments, or account status (only with your explicit consent).

Sharing

We may share your personal data with external third parties only when necessary to provide our services (e.g., CRM hosting).

HOWEVER, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Services

Rochi Tech LLC provides managed technology services for small companies. The monthly service can include Microsoft 365 or Google Workspace administration, monitoring and updates for computers, tablets, and phones, 24/7 monitoring with a response when a threat is found on a device, encrypted remote access and sign-in protections, inbox protection, remote backups that cannot be changed or deleted, including a lock for a legal hold, hardware keys for multi-factor sign-in, disk encryption and remote wipe, document and e-signature tools, remote help desk, hardware provisioning through commercial channels, one quarterly risk assessment, and help with a cybersecurity insurance questionnaire. On-site work, emergency and off-hours support, and the quarterly on-site technology audit are provided when the client adds them or selects a package that includes them. A separate engagement can cover domain and mailbox setup for Microsoft 365 or Google Workspace when the licenses are purchased through Rochi Tech. The specific scope is the package or engagement the client selects.

Billing

Managed services are billed monthly, in advance, per user. Either party may end the service during the first 90 days. After those 90 days, the service continues for one year from the start. Either party may end the service at the end of that year, or at the end of a later renewal year, with written notice before the term ends. Rochi Tech LLC reserves the right to modify service fees with thirty (30) days’ written notice to the client. Hardware sales are final. The monthly managed price includes the company license used on that plan. A mailbox setup that is paid as a year of licenses is separate from the managed service: the client pays for the licenses, and the setup hour is included. If the client already pays Microsoft or Google for licenses, the monthly managed price is reduced by $7, $14, or $22 per user, matching the license the client already pays for, so that license is not billed twice. The reduced amount may be billed monthly or for the year in advance.

Administration

The client grants Rochi Tech LLC administrative access to managed platforms, including Microsoft 365 or Google Workspace, for configuration, monitoring, and technical support. Rochi Tech LLC does not own client data, and the client remains responsible for their own data retention and compliance with third-party platform terms.

Hardware

Hardware, including security keys and computers, is provided by third-party manufacturers or commercial channels. Rochi Tech LLC is not liable for manufacturer defects or hardware failure. The client is responsible for the physical safekeeping of all hardware. In the event of a lost device, the client must notify [email protected] immediately to de-authorize the device.

Cancellation

Either party may end the service during the first 90 days. After those 90 days, the term runs for one year from the start, and then renews for a further year unless either party gives written notice before the year ends. During a year that has started, the service continues. When the service ends, client access to managed software and professional oversight ends at the conclusion of the final paid period.

Limitation of liability

While Rochi Tech LLC utilizes industry-standard security protocols, no system is 100% impenetrable. Rochi Tech LLC does not guarantee immunity from cyber-attacks, data breaches, or service provider outages. To the maximum extent permitted by law, Rochi Tech LLC’s liability is limited to the total amount paid by the client for the specific service in the twelve (12) months preceding any claim.

Text messages opt-out

You can ask us to stop sending you marketing messages at any time by replying "STOP" to any text message sent from us or by contacting us at [email protected].

Contact

Rochi Tech LLC
9620 NE Tanasbourne Dr, Ste 300, Hillsboro, OR 97124
(503) 809-4436
[email protected]