Rochi Technologies
Privacy Policy & Terms of Service
Last Updated: May 2026
If you are a subscriber to the Rochi Agent (IDX/SaaS) platform, please refer to the Rochi Agent Terms of Service here ( https://rochiagent.com/terms/ )
1. Introduction
Rochi Tech LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (rochitechnologies.com) and tell you about your privacy rights and how the law protects you.
2. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you, including:
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Identity Data: First name, last name.
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Contact Data: Email address, telephone number.
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Technical Data: IP address, browser type, and version.
3. How We Use Your Information
We use your data to:
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Provide the services you requested (including Tech Infrastructure, Strategy, and Sales Support services).
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Manage our relationship with you, including responding to inquiries and scheduling audits.
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Send you SMS notifications regarding your inquiries, appointments, or account status (only with your explicit consent).
4. Disclosure of Your Personal Data
We may share your personal data with external third parties only when necessary to provide our services (e.g., CRM hosting).
HOWEVER, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Managed Service Terms
5.1 Service Scope:
Rochi Tech LLC provides managed technology services which may include, but are not limited to, security hardening, hardware provisioning, and identity platform administration (such as Google Workspace or Microsoft 365). The specific scope of work is defined by the service package or "Kit" selected by the Client at the time of purchase.
5.2 Billing and Subscriptions:
Managed services are provided on a recurring monthly subscription basis per managed user/seat. Fees are billed in advance of the service period. Rochi Tech LLC reserves the right to modify service fees with thirty (30) days’ written notice to the Client. All sales for hardware and initial onboarding fees are final.
5.3 Platform Administration:
The Client grants Rochi Tech LLC administrative access to managed platforms (including NordPass, NordLayer, Google Workspace, or Microsoft 365) for the purpose of configuration, security monitoring, and technical support. Rochi Tech LLC does not own Client data, and the Client remains responsible for their own data retention and compliance with third-party platform terms.
5.4 Hardware Disclaimer:
Hardware keys (e.g., YubiKeys) are provided by third-party manufacturers. Rochi Tech LLC is not liable for manufacturer defects or hardware failure. The Client is responsible for the physical safekeeping of all hardware. In the event of a lost device, the Client must notify support@rochitechnologies.com immediately to de-authorize the device.
5.5 Cancellation and Termination:
Subscriptions may be canceled at any time with written notice. Cancellation will take effect at the end of the current billing cycle. Upon termination of service, Client access to managed software licenses and professional oversight will be revoked at the conclusion of the final paid period.
5.6 Limitation of Liability:
While Rochi Tech LLC utilizes industry-standard security protocols to harden Client environments, no system is 100% impenetrable. Rochi Tech LLC does not guarantee immunity from cyber-attacks, data breaches, or service provider outages. To the maximum extent permitted by law, Rochi Tech LLC’s liability is limited to the total amount paid by the Client for the specific service in the twelve (12) months preceding any claim.
6. Opt-Out
You can ask us to stop sending you marketing messages at any time by replying "STOP" to any text message sent from us or by contacting us at support@rochitechnologies.com.